Privacy Policy

Privacy Policy

(Effective Date of Version: September 5, 2026)

Hunan Nuoya Decoration Materials Co., Ltd. (hereinafter referred to as“we”or“Nuoya Decoration”) attaches great importance to your privacy and the protection of your personal information. This Privacy Policy is intended to explain to you how we collect, use, store, share, and protect your personal information when you access and use the NuoyaMall marketplace (hereinafter referred to as “this platform”), as well as the rights you enjoy in connection with this.

Before you register an account or use the services of this platform, please be sure to read carefully and fully understand the entire contents of this Privacy Policy. Once you click “Agree” or actually start using the platform’s services, it will be deemed that you have fully understood and agreed to our processing of your personal information in accordance with the terms of this Policy.

I.How We Collect and Use Your Personal Information

To provide you with product browsing, wholesale inquiries, online ordering, cross-border payments, logistics delivery, and after-sales services, we need to collect and use some of your personal information.

Account Registration and Management: When you register an account, we need to collect your email address, login password, company name (if applicable), and contact person’s name to create your exclusive account, verify your identity, and ensure account security.

Order Fulfillment and Logistics Delivery: When you place an order to purchase goods, we need to collect your recipient’s name, contact phone number, detailed shipping address (including country, province, city, and postal code), company name, and tax identification number (if customs clearance is required) in order to contact you to confirm order details, arrange shipment, and assist with the customs clearance procedures for the goods in the destination country.

Payment and Settlement: This platform does not directly store your bank card number or credit card information. The payment process is handled by third-party payment service providers (such as PayPal, Stripe, bank transfers, etc.). We only collect order numbers, payment amounts, and payment statuses related to the transaction to verify whether your payment was successful and complete the transaction.

Customer Service and Communication: When you contact us via email, online customer service, or other channels, we may record your contact information and the content of your communication. This is done to process your inquiries, complaints, or after-sales requests and to continuously improve the quality of our services.

II.How we share, transfer, and publicly disclose your personal information

We promise to keep your personal information strictly confidential and will not share or transfer your information to any unrelated third parties except in the following circumstances:

Logistics and Customs Clearance Service Provider: To complete cross-border delivery, we need to share your necessary information—such as your name, address, and phone number—with our logistics partners (e.g., DHL, FedEx, shipping companies) and the customs broker, so that they can deliver the goods to you.

Payment Institution: To complete the order payment, we need to share the order number and transaction amount with a third-party payment institution to verify the payment instruction.

Legal Requirements: We may disclose your personal information in response to mandatory requirements under laws and regulations, legal procedures, litigation, or requests from government authorities.

III.How We Store and Protect Your Personal Information

Storage Location: Your personal information will primarily be stored on servers located within the territory of the People's Republic of China. Given that we are engaged in foreign trade activities, certain information (such as logistics information) may be transmitted to your country or region.

Retention Period: We will retain your personal information only for the period necessary to achieve the purposes set forth in this agreement, unless applicable laws require longer retention periods (such as the obligation to retain transaction records under e-commerce laws).

Security Measures: We employ multi-layered encryption to provide robust protection for your private information, preventing unauthorized access, public disclosure, use, modification, damage, or loss of such information.

IV.Your Rights

You have the following rights regarding your personal information:

Access and Correction Rights: You can log into your account at any time to access or correct your personal information, delivery address, and other details.

Right to Erasure: Under certain circumstances—for example, when the purpose for which we processed your information has been achieved or you have withdrawn your consent—you may request that we erase your personal information.

Right to Withdraw Consent: You may contact us by email at any time to withdraw your consent to our processing of your personal information. After withdrawing your consent, we will no longer process the corresponding personal information; however, this will not affect the validity of any personal information processing activities already carried out based on your prior consent before the withdrawal.

V.Use of Cookies

This platform may use cookie technology to simplify the steps required for repeated logins, store your shopping cart data, or analyze your browsing preferences on the platform. You can manage or delete cookies according to your own preferences; however, if you disable cookies, it may affect certain features of this platform (such as adding items to your cart or maintaining your login status).

VI.Protection of Minors

This platform is primarily intended for adults with full civil capacity and legally registered corporate users. We do not intentionally collect personal information from minors. If we discover that we have collected personal information from a minor without obtaining prior consent from the guardian, we will endeavor to delete the relevant data as soon as possible.

VII.Update to the Agreement

We may revise this Privacy Policy from time to time. When there are material changes to the terms of the policy, we will post a notice in a prominent location on the platform’s homepage or notify you via an in-site message.

VIII.Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you wish to exercise your rights, please contact us via the following methods:

Company Name: Hunan Nuoya Decoration Materials Co., Ltd.

Contact email: qisejiajiaju@qq.com

Contact Address: Wuchang District, Changde City, Hunan Province, Wuqiangxi Base

Hunan Nuoya Decoration Materials Co., Ltd.

NuoyaMall Operations Team